Top 20 Customer Service Interview Questions and Answers Preparation Final

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TOP 7 Interview Questions and Answers (PASS GUARANTEED!)

Get FREE access to our Ultimate Online Interview Course » http://www.passmyinterview.com/ Get the TRANSCRIPTION for this VIDEO here: https://www.how2become.com/blog/7-top-interview-questions-and-answers/ INTERVIEW QUESTION 1. TELL ME ABOUT YOURSELF? - Concentrate on telling them about your work-related skills as opposed to your home life. They are not interested in your home life. - Download a copy of the person specification for the job and focus on telling them how your skills and attributes match the document. - Use “power words” in your response, such as: motivated, enthusiastic, loyal, flexible, committed, honest, hard-working, adaptable etc. These will resonate positively with the interview panel. INTERVIEW QUESTION 2. WHY DO YOU WANT TO WORK HERE? - Tell them about the preparation work you have done in the build-up to the interview. - Focus on the person specification, the job description and information you have gleaned from the company’s website and also the literature you have studied during your research. INTERVIEW QUESTION 3. WHAT ARE YOUR STRENGTHS? - Again, focus on the person specification for the role you are applying for. - Say something different that makes you stand out from the other job applicants. Give an example of why you are better than the other applicants and try to make yourself RELATABLE and REAL! INTERVIEW QUESTION 4. WHERE DO YOU SEE YOURSELF IN 5 YEARS' TIME? - Don’t tell them you plan to have moved on from their company, either internally or externally. - Loyalty is very important to the vast majority of employers. Remember, they have to spend time, money and resources training you up in the role, so they will want to see a return on their investment. - Don’t tell them you want to be sitting where they are! INTERVIEW QUESTION 5. WHAT ARE YOUR WEAKNESSES? - Anyone who tells the interview panel they have no weaknesses is telling porkies! We all have weaknesses. - Don’t give a weakness that is one of the key requirements of the role. For example, if punctuality and good timekeeping are important, don’t tell the panel you struggle getting out of bed in the morning! QUESTION 6. WHAT MAKES A GOOD TEAM MEMBER? - List the qualities I am going to give you in the sample answer that follows. - Back up your answer with a specific example of when YOU have worked well as part of a team using the STAR technique. INTERVIEW QUESTION 7. WHEN HAVE YOU WORKED UNDER PRESSURE? - Try to give an example of when you have carried out a difficult/pressurised task under strict time constraints. - Give a specific example and don’t forget to use the STAR technique in your response. https://www.how2become.com/

أسئلة وأجوبة في مقابلة العمل بالإنجليزية - Learn English with Razanne | Job Interview

في هذا الفيديو أشهر 6 أسئلة ممكن أن تطرح عليك في مقابلات العمل و بعض الإجابات المقترحة باللغة الإنجليزية تعلم الإنجليزية مع رزان - Learn English with Razanne ______________________________________________________ أشهر 5 عبارات كراهية وعنصرية في أمريكا https://www.youtube.com/watch?v=IYowbXvXEtg ___________________________________________________________ كيف تتكلم عن شهر رمضان https://www.youtube.com/watch?v=pGQXIe6y_iw ______________________________________________________ كيف تتحدث عن عملك https://www.youtube.com/watch?v=8Fty4R7qzpQ ______________________________________________________ كيف تعرف عن نفسك https://www.youtube.com/watch?v=32q_RZZYsqg ______________________________________________________ محادثة في المطعم - كيف تطلب الطعام في المطعم https://www.youtube.com/watch?v=s7jaWYqb_Ro ______________________________________________________ تكلم عن الأسرة والأقارب https://www.youtube.com/watch?v=_zP1D99M-58 ______________________________________________________ كيف تسأل عن الوقت و تجيب عنه https://www.youtube.com/watch?v=V9zzNm1reUI ______________________________________________________ تكلم عن الوضع أو الحالة الإجتماعية https://www.youtube.com/watch?v=b8-6KJtTt-U ______________________________________________________ التحية والرد عليها بالإنجليزية https://www.youtube.com/watch?v=tbOcM85Ilbg ______________________________________________________ Instagram https://www.instagram.com/learnenglishwithrazanne/?hl=en _____________________________________________________________ Facebook https://www.facebook.com/learnenglishwithrazanne/

How to give great customer service: The L.A.S.T. method

http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?

Customer Service Expressions

Check out my Udemy courses and website! https://www.udemy.com/user/alto-ray/ https://www.cloudenglish.net Cloudenglish.net - Phrases for dealing with difficult customers.

How to be Confident in Interviews

HOW TO BE CONFIDENT IN INTERVIEWS ➡️ Get your brand new, impressive, Top Notch Resume here: https://topnotchresume.lindaraynier.com/signup ➡️ Get private career coaching from Linda here: http://www.lindaraynier.com/standoutgethired ➡️ Get your brand new, Strategic Cover Letter here: https://www.lindaraynier.com/strategic-cover-letter-workshop/ ________________ In this video, I'm talking about interview confidence and the interview coaching work I do as a Career Strategist and Intuitive Purpose Coach. Confidence for job interview is exactly what you need to succeed and land the job. If you want to learn how to be confident in interviews then watch this video about confidence in interviews. ----- FREE DOWNLOADS: ⬇️ Download my FREE Resume Samples PDF document here: https://bit.ly/2vjNwMM ⬇️ Download a copy of my 10 Ultimate Resume Hacks to Land more Interviews and Job Offers PDF here: https://bit.ly/2JRQR93 ________________ Become part of a growing community with over 3700 other corporate professionals in the supportive Ambitious Professionals Mastermind Facebook group here: https://www.facebook.com/groups/288240514997485/ Interested in getting personally coached by Linda to enhance your personal brand, advance your career and/or land your dream job? ➡️ Click here: http://www.lindaraynier.com/standoutgethired and fill out the application form. ________________ If you liked this video, please give it a thumbs up 👍 , subscribe, share it with your friends. CONNECT WITH ME: Website: https://www.LindaRaynier.com Instagram: https://www.instagram.com/lindaraynier/ LinkedIn: https://www.linkedin.com/in/lindaraynier/ Facebook: https://www.facebook.com/lindaraynier For other similar videos, see: How to Seem Confident in an Interview, Even If You Aren't Dice News https://www.youtube.com/watch?v=1cpoinc9hQs Top 10 Interview Tips To CRUSH Your Interview alpha m. https://www.youtube.com/watch?v=5Z3uzFtFNcQ

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Welcome to Top 20 Customer Service Interview Questions and Answers. In this video we will cover some of the most popular and expected questions you will encounter during an interview.

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